Shipping & returns

Shipping Zones

Tintagshop.com ships all its national deliveries and deliveries within the European Union with the expedited transportation company, Correos Express
Deliveries to the Peninsula and Balearic Islands will be done in 48 hours.


(Europe)

EU
Spain,Sweden, Romany, Germany, Austria, Belgium, Bulgary, Cyprus, Denmark, Slovak Republic,Eslovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg,Malta, Netherlands, Poland, Portugal,United Kingdom , Czech Republic
Other Countries
Andorra, Norway, Switzerland, Turkey


(Americas)

North America
United States, Canada

South America
México, El Salvador, Argentina, Bolivia, Brasil, Chile, Ecuador, Guatemala, Honduras, Nicaragua, Panamá, Paraguay, Perú, Puerto Rico, Uruguay, Venezuela


(Middle East & Asia)

Asia
Japan


(Pacific)

Australia

Verifying the status of an order

You can verify the status of your orders any time and from any place as long as you have an Internet connection. Simply start a session by clicking on the “My Account” button and enter your email and password. Once your account is accessed and under the option “My Orders” you‚ll see a list of your latest orders and their status: "Pending", "Being Processed" or "Shipped out”. Click on any of these for more information

Warranty

Important

The warranty of the products offered by sodze.eu is of 7 days.

The customer enjoys a total warranty (return of the product and delivery of a new one) in the event that the product has an anomaly within the first two weeks, as long as the item, packaging, and accessories are returned in perfect condition . All costs associated with the return, always via Correos, will be the responsibility of sodze.eu.

After two weeks, the customer should contact sodze.eu directly, by any means of contact published on its webpage, in order to deal with the procedure of getting the item to a specialised place or replacing it if it cannot be substituted.
Delivery expenses will be the responsibility of sodze.eu provided that it is done through Correos. Please send your returns to the following address. Specify: original #order and date in which was placed. If you like, you can also contact us via email and you will receive further instructions.

sodze.eu
C/.
Major, 9
08250 Sant Joan de Vilatorrada
Barcelona
Spain

Tel.: +34-938-727-518
e-mail: info@sodze.eu

Returns

Defective or mistaken during the first two weeks: Contact sodze.eu via email or print this form -following the instructionts- , and then ship your stuff via Correos and attach it with the document to Return Department, at Major, 9 . 08250 Sant Joan de Vilatorrada. Barcelona. Spain.
Please include original packaging in perfect condition, product labels also required. It is also mandatory that you include a copy of the original invoice which will help us to prepare the arrengements.